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BART’s Customer Service Survey Shows Growing Harmony with Bikes

Author: Bike East Bay

Date: March 14, 2015

From the Contra Costa Times:
OAKLAND – BART riders seem to have adjusted to bicycles on trains at all times, with complaints down despite more bicycles and generally more riders since new rules were implemented in 2013, according to a new survey by BART. 

In 2013, BART abandoned rules banning bicycles from BART cars during busy commute hours after several pilot test periods. 

A survey of 2,300 riders presented at today’s Board of Directors meeting found there were 3,800 more weekday BART trips with bicycles from 2012 to 2014, an increase of more than 20 percent.

Full story at Contra Costa Times

BART Board Presentation on Bike Access Customer Survey


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